Frequently Asked Questions

All FAQs

Whilst an image may seem to be of high enough quality for print on your computer screen it is not necessarily good enough for print. Computer screens often project at 72dpi or on occasion at 96dpi. To produce a print item of industry standard, our printers output at 300dpi.

Local Labour campaign teams can now purchase credits on Campaign Creator, which you can then use to pay for print orders. This means you don’t have to put in your own card details to pay for orders. Just fill in the form below and send it with a cheque equal to the value of the credits you want to purchase, and a prepaid budget will be assigned to your account within one week of receipt of your cheque.

Use the link below to download the Credits Order Form



Direct Mail

What this covers: orders placed using the Direct Mail – Hand Delivered and Direct Mail – Posted templates.

Schedule: Direct mail orders are batched together every week.

Deadlines: Order by 5pm on Wednesday, and your direct mail will drop 12-14 days later on Monday – Wednesday (if posted) or be delivered to your CLP within 2 weeks (if for hand delivery).

If you want to benefit from the print service, but are supplying your own artwork, the Labour Party’s Internal Print Department offers a competitively priced, high quality service for digital print and direct mail. We can either fulfill your print in-house or order from one of our national print partners, ensuring you can access our agreed rates.

Our Internal Print Department offers:

  • Fulfilling and enclosing in the region of 20,000 items per day
  • A range of digitally printed campaign materials including postcards, flyers, booklets and campaign posters
  • Folding, inserting, stapling and booklet making
  • Variable Data Software (so you can fully personalise your digital communications)
  • Proofing and guidance on adhering to Labour Party visual identity
  • Bulk Mailer software (cleanses and sorts your data giving you access to the cheapest postal tariffs)
  • Access to the party’s business mail accounts 
  • We manage relations with external printers and post carriers, and can manage print jobs on your behalf to ensure you get the best price and quality
  • You can reach the print team on 0191 246 5284 or by emailing [email protected]

To find out what size your PDF is, you can do the following:


1. Open your PDF

2. Click on File in the top left

3. Scroll down and click on Properties

4. Towards the bottom of the window you will see the PDF Page Size: e.g. 210 x 297 mm

5. Once you have your PDF page size this can be referenced to the table below.


We cannot print an A6 sized PDF if you select and A5 flyer.

You can check your images DPI before you create your PDF by:


1. Right click on the image file.

2. Scroll down and click on Properties.

3. Click on the sub-tab Details.

4. Scroll down the image details and you will see Horizontal resolution/Vertical resolution dpi.

If you are not sure if you have a PDF file, you can check by doing the following:


1. Right click on the file icon.
2. Scroll down to the bottom and left click on Properties.
3. You will then see under the document name, "Type of file: Adobe Acrobat Document (.pdf)".


If you don't see this, it is not a compatible document for print.


Visual identification:

If your document is saved on your desktop, you should see an icon similar to the below image:

Images that are lower than 300DPI can be amended in programmes such as Photoshop, but this will not improve the quality of the image. If you change an image from 72DPI to 300DPI, whilst this will meet our upload criteria, it will not produce a sharp image.


The only way to improve image quality is to go back to your camera/source document and take a higher mega pixel photograph or to rework the original design.

Labour Connects print orders are printed together in batches. This allows us to group together orders from local Labour parties across the country, getting a better deal on print prices than if you were negotiating with a printer on your own.

Before you place a print order on Labour Connects, you should work out when you want it delivered to your CLP. Then you should work back from that deadline to see when you need to place your order.

What this covers: orders for calling cards, newsletters, election addresses, flyers, posters, correx boards and most other standard print orders.

Schedule: Print orders made on Labour Connects are batched together every week.

Deadlines: Place your order on Campaign Creator by 5pm every Wednesday - the next deadline is shown at the top of the homepage.  Your print will then be delivered to you (or dispatched if posted) by Thursday the following week.

What this covers: orders placed using 4pp and 8pp tabloid templates.

Schedule: Tabloid orders are batched together every week.

Deadlines: Order by 5pm on Wednesday, and your order will be delivered by a week on Thursday.

Bleed: Is the term used for objects that overlap the border of your document.

See the orange rectangle in the below image. If you imagine the grey rectangle to be a typical A4 page size on the pdf; an image that bleeds correctly continues off of the page past the grey rectangle. For backgrounds that you want printed flush to the edge, make sure that your PDF background goes to the edge of the page.




When documents are uploaded without bleed we will upscale your artwork to create bleed typically at 1%. This then allows our printers to cut to the edge of the page avoiding the risk of any unwanted white borders. We advise that all PDFs should be supplied with a 3mm bleed around. Bleed ensures that your artwork images will be cut to the edge without a risk of a white border or cutting off wording/images.


Crop Marks: If you are able to, always include crop marks on your PDF as this tells the printer where to trim your artwork with correct trim sizes. Crop marks look like right angles in the corners of your PDF as shown below:


Page layout: Always leave a 3mm gap from the edge of the artwork to avoid text and images from being cut off.

We accept packaged InDesign folders for upload as editable template. If you do not have InDesign files, we can convert other file formats on a POA basis.

When printing your PDF we require all fonts to be embedded within the document. We need embedded fonts so that our printer can correctly interpret your text if not supplied as an image. Without fonts being supplied the printer will not be able to match the exact type setting style you have chosen. There should be a tick box in the PDF output settings options stating “embed fonts into PDF” make sure this box is ticked.


When supplying fonts for your editable templates, these must be in windows format and either .TTF or .OTF

Lamination is a thin layer of plastic that is adhered onto your document. The plastic laminate is glued on to the paper and can sometimes make print appear slightly lighter due to the ammonia in the glue. We offer a gloss or matt laminate for our print items. A laminate will give your print an added feel of thickness.

Paper weight is measured in Grams per Square Meter (GSM). Therefore if you were to select a 300gsm paper weight this is what the paper would weigh at 1m². As a guide your office printer will print on 100gsm paper.

Images can come in two different forms. A vector format file is made from mathematical calcu so that irrespective of the size of the image, image quality remains unaffected.

More commonly found are images that are made up of dots. Typically files such as .jpg .png and .tiff will be made up of dots. As these images have a set number of dots per inch, if you stretch your images out further the dots become further apart.

As the dots become further apart the image will appear more pixilated and blurred. Therefore the more dots per inch the higher the quality of the image.


Whilst an image can look fine on your computer screen, it is printed at a much higher resolution.

1. If you print screen and paste the image into paint or similar and save.

2. Embedding images in Word documents

3. Taking images from emails

4. Using images from websites